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Administration / Town Hall

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1. When is Town Hall open?

Monday through Friday, 8 a.m. - 5 p.m., except for federal holidays and weather emergencies.

2. Who is the Town Manager?

Matt Mueller, Town Manager

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Fire Department

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1. Does the fire department offer CPR classes?

No, not currently. Contact the American Heart Association or the Dallas Chapter of the American Red Cross for information on CPR classes offered in our area.
www.americanheart.org or www.redcrossdallas.org

2. Ambulance Billing

All ambulance billing is outsourced to a third party. If you need to provide insurance information or have a question about a bill, please contact Emergicon toll-free at 1-877-602-2060 for assistance.

Payments for ambulance billing should be mailed directly to Emergicon per the instructions provided on the billing. Payments are not accepted at any of our fire stations.

3. Does the fire department host birthday parties?

No, but we can arrange for a fire engine to stop by your party if the location is in town. Contact Amy Ferguson at aferguson@littleelm.org or 214-975-0420 to schedule.

4. I changed the battery in my smoke detector, but it keeps beeping.

Batteries in all smoke detectors need to be changed out at the same time, preferably twice a year. Dust and dirt buildup also affects how well the units operate, so clean your smoke detectors thoroughly when you change out the batteries.

Additionally, smoke detectors have an life span of around ten (10) years. If your home is close to this age, you can remove one of your smoke detectors and see the manufacture date on the back label. If the detector is nearly 10 years old or older, you may need to replace the detector(s).

If the problem persists, contact the fire administration office at 214-975-0420 during normal business hours. After hours, contact Denton County at 1-940-349-1600.

5. Does the Town have a tornado shelter?

No, residents are encouraged to shelter in place during severe weather. Information links on emergency preparedness can be found on the Town's website under Departments, select Fire Department, and then Emergency Management; and, also on the Town of Little Elm Office of Emergency Management Facebook page.

6. Who do I contact about a home safety inspection for adoption or foster home designation?

To schedule a home safety inspection, contact Deputy Fire Marshal Andy Sissney at asissney@littleelm.org or 214-975-0417.

7. Does the fire department assist in car seat installation?

No. Please check with one of the local hospitals for assistance with this task.

8. Does the Town require a burn permit for outdoor burning?

Yes, for residents living within town limits. You may burn brush, but no trash or building material. Permits are $25 and can be purchased at the Public Safety Building, Records Section in the lobby at 88 W. Eldordao Parkway, Monday-Friday between 8 am and 5 pm. Payments by check or cash (exact change please).

For residents outside town limits, visit Denton County's website for information on their burn permit process. If you are not sure if you are in the Town limits or in the county, contact Andy Sissney at asissney@littleelm.org or 214-975-0417 for clarification.
Denton County website

9. Is today a burn day?

Denton County’s Emergency Management Office makes the determination on burn days. Call 1-940-349-2840 for automated information and to log in your control burn or visit Denton County's website to do this online. Denton County website

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Garage Sales

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1. How do I obtain a permit?

Garage sale permits are available at the Receptionist Desk located on the first floor of Town Hall (100 West Eldorado Pky) Monday through Friday, 8 a.m.-5 p.m. The fee is $10.00 (cash or check) and includes five (5) signs that meet our specifications.

The permit may only be obtained by an adult occupant of the property where the garage sale will be conducted, or their designated representative. Proof of ownership or occupancy may be verified by the Town by a copy of the deed, copy of the rental / lease agreement or by water account information.

You will be required to post a copy of the permit on the location of the garage sale throughout the duration of the sale.

2. How many can I have?

Garage sale permits are issued by property address, not applicant name. Each address is allowed three garage sales per calendar year. A minimum of 30 days must elapse between garage sales.

Community garage sales do not count against your three allowed sales per year.

3. Where are they allowed?

A garage sale may only be issued for properties that are zoned for residential use. Garage sale items may be displayed for sale only in the following areas: residential yard, garage, patio area, under a carport covering, driveway or inside a residence.

4. How long can it run?

A garage sale permit will be valid for up to three consecutive calendar days. On each day, the garage sale is allowed to open 30 minutes following the sunrise and must close 30 minutes before sunset. All garage sale items must be removed by 8:00 a.m. the day following the last day of the sale.

5. What happens if there is a cancellation?

If inclement weather occurs during the garage sale long enough to cause a full day’s worth of cancellation, the garage sale shall not count towards the three allowed garage sales per year for that property. The occupant must contact the Planning and Development Department the next business day following the cancellation to reschedule the sale.

If the applicant does not notify the Planning & Development Department the following business day, the garage sale will be counted. Permit fees will not be refunded under any circumstances.

6. Can my friends sell their goods at my garage sale?

No more than three families may combine their property for sale at a single garage sale. If you want to include more than three families then you will need to follow the regulations for a Community
Garage Sale.

7. What are Community Garage Sales?

A Community Garage Sale can be held by an Organized Neighborhood Association (POA, HOA, NA). Each Neighborhood Association is allowed two Community Garage Sales per calendar year. A Board member of the Neighborhood Association would be responsible for obtaining the permit. Community Garage Sales do not count against your allowed sales per year for your individual property.

Items must be placed at least seven feet back from the curb and at least five feet from the sides of the property.

8. Can nonprofit organization conduct garage sales?

A nonprofit organization may conduct a garage sale on the Nonprofit Organization’s property regardless of zoning or on other property with permission. If the Nonprofit desires to conduct a garage sale on property not its own they must present a letter from the property owner authorizing the garage sale on their property. The letter must include the name of the nonprofit organization as well as the dates the sale is to take place.

The garage sale will be counted as a sale for the property on which it takes place. The number of families in the garage sale is not restricted.

9. How many signs can I have?

The Town will issue five signs for each garage sale. All other signs are strictly prohibited. You may only use the signs provided to you by the Town and only for the sale they are permitted for.

10. Do I have to pay for the signs?

When you apply for a garage sale permit you will be provided five signs from the Town. The fee for the permit covers the cost of the signs. These signs must then be affixed to a wood or metal stake.

11. Where can I put the signs?

No signs are allowed in any public right of way or on a utility pole. Prior to placement of a garage sale sign on private property, permission must be obtained from the
property owner. Such permission must be indicated by the property owner’s signature on the back of the garage sale sign.

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Library

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1. How do I get a library card?

Applicants must complete a library card application available at the Front Desk.

You must show proof of current address in the form of an ID or document such as a lease or utility bill. Parents can obtain a card for their minor children. Download the Library Card Application

2. Do you have internet access?

Yes, currently there are five computer stations that can access the internet. Soon, after the Library construction is completed, there will be a computer room with over 30 computers. If you wish to print, black and white prints cost fifteen cents and color prints cost fifty cents.

3. Do you have a fax?

Yes, you can send and receive faxes. Costs for outgoing faxes are:
$0.50 cents per page for both local and long distance faxes. Incoming faxes are $0.50 per page.

4. Do you have tax forms?

Yes, in fact we have them all year. Or if you have access to the Internet you can download forms from IRS tax forms

5. How do I renew items?

You can renew items in person or by calling (214)975-0430, or through the electronic catalog.

6. What if the item I want is checked out?

If an item is checked out you may place a hold to reserve that item. For details see the Circulation Page.

7. Does the library accept donations?

For current donation status please visit the Circulation Page.

8. Where can I get more details about library cards, hold, renewals, and donations?

For more details about library cards, holds, renewals, or donations see to the Circulation Page.

9. How do I get a PIN?

A PIN must be obtained in person at the library. Just bring in your card or ID for verification and library staff will issue your PIN.

If you lose or forget your PIN a new PIN can only be issued in person.

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Parks & Recreation

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1. How do I rent the Community Center?

Rentals must be made in person Monday through Friday, 8:00 am to 5:00 pm, at:
Parks and Recreation Administrative Office
101 Hardwicke Lane
Little Elm, TX 75068

If you have any questions regarding our rental facilities, please contact the Parks and Recreation Department at (972) 731-3296.

Fees
Rental fees can be paid for by cash, check or money order, payable to "Town of Little Elm", or credit cards.
Payments, fee and deposit, are due at the time of reservation. We do not hold reservations without payment. The deposit will be returned by mail 2-3 weeks after event, as long as there are no violations of the rules. More...

2. How do I rent the Little Elm Park Pavilion?

Rentals must be made in person Monday through Friday, 8:00 am to 5:00 pm, at:
Parks and Recreation Administrative Office
101 Hardwicke Lane
Little Elm, TX 75068

If you have any questions regarding our rental facilities, please contact the Parks and Recreation Department at (972) 731-3296.

Fees
Rental fees can be paid for by cash, check or money order, payable to "Town of Little Elm", or credit cards.
Payments, fee and deposit, are due at the time of reservation. We do not hold reservations without payment. The deposit will be returned by mail 2-3 weeks after event, as long as there are no violations of the rules. More...

3. Where do I sign up for youth sports leagues?

You can register your child through the Little Elm Area Youth Sports Association (LEAYSA) website. Visit the LEAYSA website

4. What adult sport leagues do you offer?

Our adult athletic leagues are managed from the Rec Center. For more information on leagues, dates, etc visit www.teamsideline.com/littleelm. More...

5. Do the parks and beach cost money?

No, they are free for residents and non-residents.

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Planning & Zoning

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1. What is a zoning?

Zoning is a manner of establishing the types of land uses permitted on a specific tract of land. Zoning also sets development standards, density, parking and loading requirements, lot coverage, lot area and screening requirements.

2. Why do we need zoning?

Zoning is established to protect the community’s health, safety and welfare. The restrictions placed on the way certain areas are developed ensure safer neighborhoods, more attractive business areas, and well-designed communities.

Regulating the way in which property develops also provides citizens with an idea of the type of future development which can occur in their neighborhood or adjacent to their business.

Zoning is also one of several tools to use in implementing the Town’s long-range plans.

3. What effect does zoning have on my property?

Property must be zoned correctly before a building permit will be issued. In addition, development plans must comply with the development standards for that district.

For example, in the more intense commercial and industrial districts, there are increased setback and screening standards when located next to residentially-zoned properties. These standards decrease adverse impacts on residential property.

4. What zoning do I need?

The specific zoning district you need depends on the type of uses you wish to develop.

The Town of Little Elm has 22 zoning districts each with their own requirements and allowed uses.

In addition, an applicant can ask for a Planned Development, which allows the applicant to “pick and choose” their uses and development requirements. A PD will require additional reviews by Town Staff prior to going to public hearing and the applicant will have to provide the Town with detailed site plans along with their application.

5. What are the zoning fees?

The Town’s processing fees are based on the type of zoning request and the land area being zoned:

Zoning Request(<50 acres): $500

Zoning Request(>50 acres): $500 + $10/acre

Planned Development(PD): $900 + $20/acre

Specific Use Permit(SUP): $300

6. How do I determine the type of use I may develop?

All uses listed in a chart in Section 6 of our Zoning Ordinance which is available online.

Contact the Planning and Development Department at (214) 975-0472 to verify the type of zoning you need for a specific use. Staff will discuss your proposed uses and whether those uses are permitted in your current zoning district. If your intended use is not permitted, staff will advise you as to the zoning district you would need to apply for.

7. How do I change zoning?

Zoning may only be changed through the public hearing process. If you determine that you need to change the zoning on your property you must first discuss your change with a Town Planner.

The Planning staff will discuss the surrounding zoning, land uses, recent area zoning trends, adopted development-related policies and any other factors important to your zoning change. Staff will also provide you with a zoning application form and a submittal schedule.

8. What information is required?

A signed and completed zoning application form and fee should accompany any submission for a zoning change. A survey of the property with metes and bounds along with a certified tax certificate for the property are also required.

The applicant will also be held responsible to make sure that a sign is erected on the property making the public hearing known. Sign specifications, applications and other information is available below.

9. What is a Specific Use Permit?

A Specific Use Permit (SUP) allows for specific uses on a property that is not commonly allowed in that zoning district. These are typically used for daycares, self-storage facilities, used car lots and other uses.

The process for obtaining a SUP is similar to the zoning process. The Planning and Zoning Commission, Town Council and/or Town Staff may require a site plan and/or a feasibility study to be included with the SUP application. Section 6 of the Town’s Zoning Ordinance lists what SUPs are available in each Zoning District.

10. How can I participate in a Public Hearing?

During Public Hearings, the applicant and any individuals in “favor” of or “opposed” to the request have an opportunity to present their views.

In addition to speaking at the Public Hearing, you may also send letters to the Commission and Council or discuss the case with the members. A more formal process is to submit a petition of support of opposition to the case.

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Platting & Subdivisions

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1. Are there different types of plats?

There are several different types of plats and different processes for approving plats. Contact the Planning and Development Department for additional information at (214) 975-0472.
Preliminary Plat
A Preliminary Plat is required if you are dividing your property into more than one lot. This step may be skipped if you are platting a one-lot subdivision. A Preliminary Plat shows the street layout, lots and other information needed to ensure that the subdivision design concept conforms with Town and State regulations. It is intended to be general in nature, showing approximate locations and dimensions.

Final Plat
A Final Plat is the next step in the development process after approval of a Preliminary Plat by the Planning and Zoning Commission and Town Council. The Final plat is a technical drawing showing the exact dimensions and bearings and is the instrument which becomes the official, permanent record of the division of land filed with Denton County. Final plats must comply with the approved Preliminary Plat.

A Final Plat may be created for every lot shown on the approved Preliminary Plat or for a portion of the lots shown on the Preliminary Plat.

Replat
A replat is required when you are revising existing platted lots or combining platted and unplatted lots for the purpose of creating a new lot configuration.

Certain replats require a public hearing and written notice to other property owners within the existing subdivision.

Amended Plat
An Amended Plat is used if you are relocating an internal lot line, combining lots, correcting an error, or other minor changes. This is approved administratively.

2. What information is required?

A signed and completed plat application form, fee, a signed plat checklist and current certified copies of tax certificates should accompany any plat submission.

If construction is anticipated to follow platting, a signed copy of the Engineering Plan checklist is required along with preliminary Engineering Plans.

Replats may also require mailing labels (Avery 5160) with the property owner’s addresses for every lot within the subdivision.

You will need to submit seven (7) folded copies of your plat (24”X36”) and seven (7) copies of the engineering plans (if construction will follow platting).

Checklists, applications, the submittal schedule and our Subdivision Ordinance can be obtained at the Planning and Development Department or can be accessed below.

3. What are the platting fees?

The Town’s processing fees are based on the type of plat and the land area being platted:

Preliminary Plat
Single Family $300 + $15/lot
Multi-Family and Non-Residential $300 + $25/acre

Final Plat
Single Family $300 + $10/lot
Multi-Family & Non-Residential $300 + $20/acre

Replat
Single Family $200 + $15/lot + postage
Multi-Family & Non-Residential $200 + $25/acre

Amended Plat
Amended Plat $100 + $20/lot

4. What is a plat?

A plat is a survey of property that describes the dimensions and location of lot lines, streets, and easements. A plat also establishes the lot, block, and subdivision name used in real estate transactions. A plat is a legal document complete with a drawing of the property boundaries, a written description of those boundaries, a dedication statement, an owner’s certification statement, a title block, and approval statements.

Plats must be prepared by a licensed land surveyor or engineer.

A plat is not the property survey required by mortgage companies when closing the sale of property.

5. Why is platting required?

The platting process ensures that all lots comply with the Town of Little Elm’s Subdivision Ordinance and protects public health, safety and welfare.

Plats are reviewed for compliance with regulations regarding minimum lot size and lot width; setbacks; street access and size; utility provisions; parks and open space
provisions; and drainage and flood protection.

6. When is a plat required?

There are several situations which require platting of property. Generally, a plat is required:

1. If your property is vacant, has never been platted and you wish to build a new structure on it. A plat is not required if you are adding to or altering an existing home or adding a storage shed, etc.

2. If you are selling a portion of the property you own, you must have a plat showing all the property you own and how you intend to divide it approved by the Town.

3. If you own two adjacent lots and wish to build over the common lot line.

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Police Dept

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1. Where can I renew my Driver's License?

Go to any any office of the Texas Department of Public Safety.

2. What is the procedure for having a block party in Little Elm?

You must complete a Neighborhood Watch Form for permit.

3. Where do I pay my traffic tickets?

Traffic citations may be paid in one of two ways. (1) You may mail in your citation along with your check or money order to the address printed at the bottom of your citation. (Municipal Court, 100 W. Eldorado Parkway Little Elm, Texas 75068) or (2) bring the citation to our offices, located at the same address, to pay in person.

4. Why do I have to have an alarm permit for my home or business?

Town ordinance # 730 requires that alarm system users obtain a permit. The permit must be obtained within 30 days of activation of the alarm. The permit must be renewed annually. Each year there is a fee of $25.00. Alarm Permit

5. How do I pick up lost or recovered property from the Police Department?

If you believe that the Little Elm Police Department has property that belongs to you, please call Detective G.W.Howard at 214-975-0467 or by e-mail at gwhoward@littleelm.org

Once we have verified that we have your property, we will set up an appointment time for you to retrieve your property. The Property and Evidence Room is purposely controlled by a single detective to ensure consistency and comply with chain of custody requirements. As a result, Detective Howard may be out of the station conducting other business and may not be available to immediately assist you.

Please ensure that you have an appointment before coming to the Police Department to retrieve your property.

6. My bike was lost or stolen. What should I do?

In either case, contact the police to report it. If it was stolen an offense report will be written and information about the stolen bike will be entered into the appropriate data bases that law enforcement uses to check for such items. If it was lost, an incident report will be created and information passed on to other shifts. In both cases, reporting it increases the odds that your bike will be located and returned to you.

7. I found a bike. What should I do?

Report a found bike, or any other found property, to police. A found property report will be written and we will research our databases to see if someone reported that bicycle or other item stolen or lost. If they did, it can be returned to the rightful owner.

8. If I find a bike and no one claims it, may I keep it?

First, you should report it to police so that a found property report can be generated and we can check to see if it has been reported lost or stolen. If you simply keep it, and do not report it as found property, you may later be accused of having stolen property. The bike will be taken and stored at the police department for sixty (60) days. After that time, if no one claims it, you may contact us and request that the bike be given to you. We will consider that request and if no other reports are found for that item, it can be given to you.

9. If my bike is lost or stolen, what can I do to increase the chances it will be returned to me?

The very first thing you should do after getting a bike is to record the serial number and store that number in a safe place. Every bike has its own unique serial number, much like a car has its own vehicle identification number. If you have that number, it greatly increases the chances of getting your bike back. In addition, you can engrave your or your parents driver's license number on the frame, preferably below the pedals on the crank. Also, writing your name and contact information on laminated paper, or placing written information inside a sealed, Ziploc bag and placing it inside the handle bars also helps to locate you if the bike is recovered. Finally, it is always important that you report it to police when the bike is lost or stolen.

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Public Works

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1. Who do I call about my Water or Trash Bill?

Utility Billing - 214-975-0480

2. Did you witness unauthorized Stormwater Drain Discharge or Illegal Dumping?

Go to our Request Center to report Unauthorized Stormwater Drain Discharge to the Public Works Department or Illegal Dumping violations under Community Integrity.

3. Who should I call about a water leak or water running down the street?

Call the Public Works Service Center at (972) 377-5556. If you're calling after hours you will be directed to an Emergency Call Center who will notify On-Call staff immediately.

4. Who do I call about potholes or broken curbing?

Call the Public Works Service Center at (972) 377-5556. Or use the left-hand tab on the website for the "Request Center" to submit a concern online to the Public Works Streets & Sidewalks Department.

5. What should I do with hazardous waste?

Attend one of our Bi-Annual “Clean & Green” events. Events are free & offered each Spring & Fall for your convenience. Check the Public Works > Solid Waste > Clean & Green page for upcoming dates or call the Public Works Service Center at (972) 377-5556.

6. My neighborhood street light is out who do I call?

If you live within a neighborhood you should call CoServ to report outages at 800-274-4014 or report the outage online at www.coserv.com/contact-us/street-light-outage. If the outage is along Eldorado please call 972-377-5556 or use our "Request Center" button here on our website home page to report outages.

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Residential Safety Inspections

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1. How do I schedule a residential safety inspection?

Only the property owner or owner’s designee can obtain an application for a Residential Safety inspection at the Building Inspections Office. A designee may be anyone over 18 that is not the tenant.

The property must have no outstanding fees, liens or other amounts due to the Town prior to the Residential Safety Inspection. This includes but is not limited to outstanding utilities bills or fees for code violations.

2. Who must be present at the inspection?

The inspectors will not inspect a building unless the owner or a representative of the owner is present. An additional inspection fee will be charged for each inspection trip after the initial two.

3. Why are temporary utilities provided?

In order to complete the inspection, the inspector requires the water and electricity to be functioning in the home. The applicant or Building Inspections department can authorize temporary electric utility service for a period of 10 days while repairs are underway. Water service can also be authorized for a period not to exceed ten (10) days, assuming that the owner properly sets up a water account with a deposit.

4. What if the residence fails the inspection?

If a residence fails the inspection, the building inspector will give notice of noncompliance to the owner, and permanent water and utilities will not be authorized. If corrections are not made within 10 days, temporary utilities will be disconnected.

For more information read the Residential Safety Inspection Brochure.

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Town Council

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1. Q. How many members are on Council?

A. The Town Council consists of seven (7) Members, six (6) Council Members and the Mayor. The Mayor and Council Members for Place 1 and Place 6 may be residents of any portion of the Town. Council Members for Place 2, 3, 4 and 5 must reside in, and be elected from the district for which the specific place applies. The term of office is for a period of three (3) years or any portion thereof.

2. Q. When does the Town Council meet?

A. Regular meetings are the first and third Tuesday of the month, at Town Hall, special meetings and workshops can be called anytime.

3. Q. How many Terms may a Council Member serve?

A. No person shall serve as Mayor for more than two (2) successive terms, and no person shall serve on Council for more the two (2) successive terms.

4. Q. What are the qualifications to serve as Mayor and Council?

A. Each candidate for Town Council or office of Mayor must be a qualified voter of the Town, must be twenty-one (21) years of age, and have resided in the Town not less than twelve (12) months immediately preceding election day. The candidate must also meet the requirements of the Texas Election Code, and shall not after, notice of any delinquency, be in arrears in the payment of any taxes or other liabilities due the Town.

5. Q. What are the Mayors Duties?

A. the person elected Mayor shall be the presiding officer of all meetings of the Town Council. He/She shall be the official head of the Town government and be able to vote on all matters coming before Council.

6. Q. What are Mayor Pro-Tem Duties?

A. The Town Council shall elect one of it’s members as Mayor Pro Tem, who shall perform duties of Mayor in the case of the absence or inability of the Mayor to perform the duties of his/her office, and who shall, during that time, be vested with all the powers belonging to the Mayor.

7. Q. What is a Quorum?

A. A quorum consists of four (4) Council Members which is necessary to conduct business. The Council shall determine its own rules of procedure; may punish its members for misconduct and may compel the attendance of absent members.

8. Q. Do Council Members get paid for their services?

A. Yes, the Mayor and all six (6) Council Members receive $25.00 per meeting.

9. Q. How can I participate at a Town Council meeting?

A. You may participate at a Town Council meeting by submitting a written request on what your topic will be. The request must be approved by either two (2) Council Members, Town Manager or Mayor. After the approval has been made, your topic will be put on the Agenda for a future Council Meeting.

10. Q. How do I speak at a Town Council meeting?

A. You will need to fill out a Presentation and Announcement form, and deliver the completed form to the Town Secretary prior to the start of the meeting. The Mayor will call up to the podium those individuals from the audience who have signed up to speak. All speakers are asked to direct their comments to the Town Council, not to the audience. All speakers are to begin by stating their full name and home address for the record. All speakers are given 3 minutes to speak and may address the Council only once. Speakers will not be aloud to cede time to another speaker. Homeowners Association/large groups are encouraged to designate a spokesperson. Such groups may designate one spokesperson to speak on it’s behalf with a maximum time of ten (10) minutes. The presentations and announcements will then close.
More – State Law prohibits Council from responding to a speaker if the topic is not on the agenda.

11. Q. What are the boundaries and limits of the Town of Little Elm?

A. The boundaries and limits of the Town of Little Elm is established by the Town Council accordance with state law. The Town Secretary keeps a correct and complete description and official map on file, with recent annexations and disannexations.
Citizens can download a map off the Town website.

12. Q. What are the Procedures for enacting regulations and laws of the Town?

A. The Town Council official actions are by written ordinances, resolutions, or oral motions. Each proposed ordinance shall not be amended or repealed except by adoption of another ordinance. All ordinances and resolutions passed by the Town Council shall become effective immediately after passage except where publication of a caption is required or where the ordinance, State law, or other provisions of this chapter provide otherwise, in which case the effective date shall be as prescribed in the ordinance.

13. Q. How can I find out more information on what is being discussed at Town Council meeting?

A. You may go on line to Agendas and Minutes at www.littleelm.org under Departments, Town Secretary, click on Agendas and Minutes; or stop by Town Hall and pick one up.

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Water & Waste Water

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1. Can I turn my water meter on or off?

No. A city employee will do this for you at no cost. The water meter is the property of the City and damages to the meter could be charged to you. Call the Public Works Department at (972) 377-5556 or after hours, call emergency number (214) 537-5645 and an on-call personnel will be notified and dispatched.

2. Do I have any other responsibilities as a City water user?

Yes, you are required to keep your water meter clear and accessible for reading and maintenance purposes. This includes meters located in utility easements.

3. Do I need to notify the City when I move?

Yes, It is necessary that you contact a Customer Representative to close your account in advance to you moving. This may be done either in person, by phone or by sending us a letter telling us the date you want your account closed and where to send the final bill. You will be responsible for payment of services through the date of your closing.

4. How do I check for a water leak?

Turn off all water in and outside of your house. Do not turn off the master valve. Record the reading on your meter. Do not use any water in your home for one hour. Recheck the meter. The reading should be identical to the reading taken earlier. If it is higher, you have a leak. It is your responsibility to have it repaired.

5. Is there fluoride in my water?

Yes.

6. Who do I contact about problems with my sewer service?

In case of a sewage backup, notify Public Works, (972) 292-3657. They will check the city main to determine if the problem is the City’s responsibility or the homeowner’s.

7. What are Customer Service's office hours?

Customer Service is open from 8:00 a.m. to 5:00 p.m. Monday through Friday.

8. What are the cities responsibilities for water line repairs?

The city is responsible for the main lines and meter up to the point of the customer’s service line connection to the meter.

9. What are the towns responsibilities for sewer line problems?

The city is responsible for sewer main lines and service lateral line repairs up to the customer’s property line.

10. What happens if my water is turned off for non-payment?

Service will be restored upon payment of the entire balance due, including a $40 disconnect / reconnect fee.

11. What if I did not receive my water bill in the mail?

Your account is billed on a regular basis every month. If you do not receive your bill, by the 10th of each month call our office immediately. Failure to receive the bill does not exempt the consumer from responsibility to make payment.

12. What if I feel my water bill is to high due to a faulty meter?

Water meters can malfunction, we found that their tendency is to slow down rather than speed up. With advance notice, a test can be scheduled. If the meter tests correctly, you will be charged a $50 testing fee for a residential meter. Commercial accounts are done on contract at cost. If the meter tests incorrectly, you will not be charged the testing fee.

13. What if I feel my water bill is to high?

You can easily check for an error in the meter reading used to calculate your bill. Simply read your water meter to see if the reading is higher or lower than the present reading on your bill. If it is lower, call Customer Service and we will issue a service order to have a meter reader check the read. If the reading is higher, you should check for a leak in your house plumbing or service line.

14. What if I know I won't be able to pay my water bill on time?

Call a Customer Service Representative at (214) 975-0480 to discuss payment arrangements. In most cases, arrangements can be worked out.

15. What methods of payment do you accept?

We accepts payments by cash, check money order and most credit cards.

16. What number do I call?

Call (214) 975-0480 during regular office hours for Customer Service to report water leaks, sewer back-ups or other water emergencies. Call (214) 975-0400 for the on call personnel to be notified. To obtain a collection schedule for garbage or recycling, call (214) 975-0480.

17. When is my water bill due?

Payment is due on the 20th of each month unless it falls on a weekend, the payment will be due the following business day by 5:00 p.m.
A 10% penalty is applied on the following business day after the due date and a reminder is mailed/emailed with a cutoff date.